Account Manager

The Account Manager is responsible for the business relationship of a client and serves as the primary representative between MEDai and the client.  The goals of the position are to drive the successful use of MEDai’ software at the client site, assure that the client will provide good external references, and secure software license renewal.  The Account Manager will also identify areas of need for additional consulting and software.  The term “client” refers to all client companies that have been assigned to the Account Manager. 

Primary responsibilities for this position include:

• Meeting defined goals for client renewals, references, and satisfaction.
• Cultivating business partner relationships with key personnel and decision makers at the client company to understand the business environment and political structure. 
• Establish and maintain client relations, client sponsors and client satisfaction with all levels of management to assess business needs and facilitate implementation plans.
• Promoting the use of MEDai software to achieve client business goals and vision through training clients to obtain maximum satisfaction.
• Developing and/or maintaining a positive level of client satisfaction with MEDai.
• Assisting the sales staff to obtain positive references from the client.
• Gathering and updating business intelligence in a timely manner for clients and ensuring that it is available to be shared internally at MEDai with concerned parties. 
• Identifying areas of opportunity for additional consulting and software, where and when appropriate, and communicating that information to the proper Sales staff as they relate to overall organizational goals.
• Proactively recognizing issues of concern within the client and taking appropriate steps to manage the issues within MEDai. 

Other requirements of the position:

• Conducting regular meetings with the client and completing the required documentation for review.  The Director of Account Management will work with the individual to determine an action plan for each client. 
• Prioritizing client accounts using internal standards regularly.
• Being ready and available to provide detailed information about the client to concerned parties within MEDai. 
• Serving as the client champion within MEDai from the end of the sales process, through implementation, and for the life of the client.
• Performing oversight in all critical activities within MEDai for each client.
• Serving as the MEDai champion in front of the client throughout the life cycle. 
• Traveling to client sites and other locations, as needed.  (30%)
• Other duties, as assigned by supervisor

Essential Education, Skills and Environment Requirements:

• Bachelor’s Degree required
• Strong background in healthcare (not medical) administration, sales, and account management a plus
• Excellent communication, customer service, and presentation skills
• Experience in process improvement, quality,  and risk management
• Deadline oriented team player
• Product or Medical management experience preferred.
• Travel to client sites, trade shows and education sessions, as needed (30%)

Specific areas of knowledge

• Health care background required

Specific skills required to do the job

• Office Suite